About the person
The successful Experience Strategist will be highly skilled in user-centred strategy and insight-driven design. You’re an empathetic champion of the customer, with an insatiable curiosity for their motivations and needs, fluent in the end-to-end customer journey. The right candidate is passionate about taking a human-centred approach to building experiences, possessing an inept ability to deeply understand the customer. The right person will have a high level of experience in a variety of research methods and developing insight that guides the solution build, keeping the customer’s needs to the forefront every step of the way.
About the role
This person will have a broad understanding of the digital marketing ecosystem and have a solid grasp of how experience translates, changes, and connects across platforms, channels, and touch-points.
The Experience Strategist unites a multi-functional team on a shared vision and should be a keen collaborator with excellent communication skills, often using tactics such as design thinking to paint a clear picture of the future.